{"id":"F1206061351","name":"Oracle Service Cloud (OSvC)","provider":"Oracle","providerSlug":"oracle","status":"FedRAMP Authorized","impact":"Moderate","authType":"JAB","authDate":"2014-12-05","serviceModel":["IaaS","PaaS","SaaS"],"deployment":"Government Community Cloud","businessFunctions":["Customer Relations Management (CRM)","Customer Service"],"assessor":"Coalfire Systems, Inc.","assessorId":"138514","smallBusiness":false,"website":"https://www.oracle.com/cx/service/b2c/","description":"The Oracle Service Cloud is Oracle's premier Software as a Service (SaaS) solution providing the industry's best in class customer service platform for enterprise customers. Oracle Service Cloud is deployed onto a robust, secure infrastructure hosting Oracle's patented CX software applications in an environment accredited to FedRAMP-Moderate specifications. The Oracle Service Cloud leverages a fault-tolerant core application framework offering flexible add-on modules providing customers with a customizable, out-of-the-box feature set to support both customer-facing and customer service agent-facing functions. The Oracle Service Cloud is offered as a hosted cloud solution (i.e., operated and maintained by Oracle within its secure hosting environment at co-location facilities in the United States) providing customers with a modern, efficient and secure cloud solution via a proven Software as a Service (SaaS) delivery model.","logo":"https://www.fedramp.gov/assets/img/logos/CSP_logos/Oracle%20Logo.png","inMarketplace":true,"agencies":["22-002-02","22-027-01","22-014-02","22-039"],"reuseCount":3,"leverages":[],"leveragedBy":["FR1730842236"],"timeline":[{"date":"2013-09-13","to":"JAB Review","certType":"Rev5"},{"date":"2014-12-05","to":"FedRAMP Certified","certType":"Rev5"}],"cr26":{"type":"Rev5","ocrOverdue":false,"valid":true,"findings":[{"level":"warning","message":"no UEI number; include it if you have one","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no business category listed","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no trust center link; CR26 requires one with access instructions","rule":"CDS-CSO-UTC"},{"level":"warning","message":"no link to secure configuration guidance","rule":"SCG-CSO-RSC"},{"level":"warning","message":"no next Ongoing Certification Report date","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no service list; CR26 requires the services in scope","rule":"CDS-CSO-SVC"},{"level":"warning","message":"no documentation overview (repositories) listed","rule":"CDS-CSO-PUB"}],"assessor":"Coalfire Systems, Inc."},"sponsor":"22-002-02","trustCenterCheck":null}