{"id":"F1510057481","name":"BMC Helix","provider":"BMC Helix, Inc.","providerSlug":"bmc-helix-inc","status":"FedRAMP Authorized","impact":"Moderate","authType":"Agency","authDate":"2016-05-05","serviceModel":["SaaS"],"deployment":"Hybrid Cloud","businessFunctions":["Collaboration","Customer Service","Cybersecurity & Risk Management","Human Resources","System Administration"],"assessor":"A-LIGN Compliance and Security, Inc. dba A-LIGN","assessorId":"138665","smallBusiness":false,"website":"https://www.helixops.ai/","description":"BMC Helix in the AWS cloud accelerates agencies on their enterprise modernization journey. Organizations that are migrating to the cloud require a process that is seamless, successful, and uncompromising on security.  This is particularly important to federal agencies that are experiencing ever-changing and demanding missions.  \r\n\r\nSome highlights of the BMC solution include but are not limited to: \r\n\r\n* BMC Helix Portfolio Management – A comprehensive graphical tool that seamlessly connects Project and Portfolio Management with idea sourcing, idea management, and demand generation \r\n* BMC Helix Operations Management with AIOps – Predictive IT with AIOps, with service-centric monitoring, advanced event management, root cause isolation, and intelligent automation to improve performance  \r\n* BMC Helix Continuous Optimization – Predictive analytics to manage IT resources with support for Kubernetes and pods, microservices, containers, and multi-cloud \r\n* BMC Helix Discovery – Discovery and dependency modeling delivers instant visibility into hardware, software, and services across multi-cloud, hybrid, and on-premises environments \r\n* BMC Helix ITSM (with Digital Workplace) – The gold standard in service management (previously authorized – now updated to v21.3) \r\n\r\n BMC Helix empowers organizations to: \r\n\r\n* Enable proactive service resolution, providing the ability to monitor, service, and remediate events as they occur\r\n* Accelerate agency enterprise modernization\r\n* Drive innovation as part of their digital transformation  \r\n* Reduce costs and increase efficiencies \r\n* Deliver the industry-leading enterprise service management SaaS solution from the AWS cloud \r\n* Deliver the industry-leading enterprise operations management with AIOps SaaS solution from the AWS cloud \r\n* Leverage a modern persona based UX optimized across devices\r\n* Manage with powerful, stunning reports and visualizations allowing data driven insights\r\n\r\nOptimized for ITIL® 4, a leader in the Gartner Magic Quadrant for IT Service Support Management Tools and optimized specifically for government agencies, BMC Helix is hosted in the FedRAMP compliant Amazon Web Services (AWS) cloud and can be tailored to the needs of any agency with rapid implementations, flexible configuration, huge scalability and easy upgrades.\r\n\r\nAgencies using this service\r\n* Corporation for National & Community Service (CNCS) \r\n* Department of Agriculture \r\n* Office of Personnel Management \r\n* United States Forest Service","logo":"https://www.fedramp.gov/assets/img/logos/CSP_logos/BMC%20Logo.png","inMarketplace":true,"agencies":["22-024","22-034","22-034-02","22-017"],"reuseCount":3,"leverages":["AGENCYAMAZONEW","F1512167750","F1508207205"],"leveragedBy":[],"timeline":[{"date":"2015-09-30","to":"Agency Authorization In Process","certType":"Rev5"},{"date":"2015-09-30","to":"FedRAMP In Process","certType":"Rev5"},{"date":"2016-05-05","to":"FedRAMP Certified","certType":"Rev5"}],"cr26":{"type":"Rev5","ocrOverdue":false,"valid":true,"findings":[{"level":"warning","message":"no UEI number; include it if you have one","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no business category listed","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no trust center link; CR26 requires one with access instructions","rule":"CDS-CSO-UTC"},{"level":"warning","message":"no link to secure configuration guidance","rule":"SCG-CSO-RSC"},{"level":"warning","message":"no next Ongoing Certification Report date","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no service list; CR26 requires the services in scope","rule":"CDS-CSO-SVC"},{"level":"warning","message":"no documentation overview (repositories) listed","rule":"CDS-CSO-PUB"}],"assessor":"A-LIGN Compliance and Security, Inc. dba A-LIGN"},"sponsor":"22-034-02","trustCenterCheck":null}