{"id":"FR1728351539","name":"Maximus Intelligent Virtual Assistant (MIVA) (formerly MIA)","provider":"MAXIMUS Inc.","providerSlug":"maximus-inc","status":"FedRAMP Authorized","impact":"Moderate","authType":"Agency","authDate":"2019-04-09","serviceModel":["SaaS"],"deployment":"Government Community Cloud","businessFunctions":["Communication","Customer Service","Operations Management"],"assessor":"Coalfire Systems, Inc.","assessorId":"138514","smallBusiness":false,"website":"https://maximus.com/customer-experience/intelligent-virtual-assistant","description":"The Maximus Intelligent Virtual Assistant (MIVA) is a turn-key FedRAMP-authorized SaaS solution that replaces traditional touchtone and directed dialog speech IVRs at the front-end of contact centers. MIVA uses a combination of artificial intelligence (AI) and human understanding to interact conversationally with callers.\r\n\r\n \r\n\r\nMIVA applications are built to support government-specific requirements, including status updates for applications and accounts, call routing, and FAQs.  Callers can receive self-service information via voice, email, and text messages. MIVA integrates will all major call routing and telephony systems, and major carrier networks.","logo":"https://www.fedramp.gov/assets/img/logos/CSP_logos/Maximus%20Logo2.png","inMarketplace":true,"agencies":["22-022-01","22-002-01","22-062"],"reuseCount":2,"leverages":["AGENCYAMAZONEW","F1303191948","F1508207205"],"leveragedBy":["F1303191948"],"timeline":[{"date":"2017-07-14","to":"Agency Authorization In Process","certType":"Rev5"},{"date":"2017-12-01","to":"FedRAMP Ready","certType":"Rev5"},{"date":"2018-10-31","to":"FedRAMP In Process","certType":"Rev5"},{"date":"2019-04-09","to":"FedRAMP Certified","certType":"Rev5"}],"cr26":{"type":"Rev5","ocrOverdue":false,"valid":true,"findings":[{"level":"warning","message":"no UEI number; include it if you have one","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no business category listed","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no trust center link; CR26 requires one with access instructions","rule":"CDS-CSO-UTC"},{"level":"warning","message":"no link to secure configuration guidance","rule":"SCG-CSO-RSC"},{"level":"warning","message":"no next Ongoing Certification Report date","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no service list; CR26 requires the services in scope","rule":"CDS-CSO-SVC"},{"level":"warning","message":"no documentation overview (repositories) listed","rule":"CDS-CSO-PUB"}],"assessor":"Coalfire Systems, Inc."},"sponsor":"22-002-01","trustCenterCheck":null}