{"id":"FR1821856903","name":"Zendesk Customer Support and Help Desk Platform","provider":"Zendesk","providerSlug":"zendesk","status":"FedRAMP Authorized","impact":"LI-SaaS","authType":"Agency","authDate":"2020-05-14","serviceModel":["SaaS"],"deployment":"Public Cloud","businessFunctions":[""],"assessor":"Schellman Compliance, LLC","assessorId":"136571","smallBusiness":false,"website":"https://www.zendesk.com/","description":"Zendesk is a cloud-based customer service platform, designed for companies that want to build customer relationships that are more meaningful, personal, and productive. Zendesk strives to bring businesses and customers closer together by enabling companies to provide great support and mature with self-service and proactive engagement. It is designed to be easy to use, customize, and scale.","logo":"https://www.fedramp.gov/assets/img/logos/CSP_logos/Zendesk%20Logo.png","inMarketplace":true,"agencies":["22-017","22-017-02","22-018","22-067","22-019"],"reuseCount":4,"leverages":["AGENCYAMAZONEW","FR1812058188","FR1805751477","F1206081364","F1512167750"],"leveragedBy":["FR2106555313","FR2403745080","FR2031222637","FR1814168113","FR1923743650A","FR2424553196","FR2009476860A","FR2530025267","FR2220549818","FR2014656304","FR2000863987A","FR2013059515","FR2023864279A","FR1932554201","FR1834348080","FR1919750997","FR1831429369","FR2122038682","FR1718334757","FR2201340492","FR2218073444","FR2524416446","FR2432218524","FR2313477206","F1605027892","FR1722838693","FR2425742814","FR2002367706","FR2213722684","FR1918740338","FR2134635186","FR2433985791","FR1924344515","FR2308034636A"],"timeline":[{"date":"2020-01-30","to":"Agency Authorization In Process","certType":"Rev5"},{"date":"2020-04-24","to":"FedRAMP In Process","certType":"Rev5"},{"date":"2020-05-14","to":"FedRAMP Certified","certType":"Rev5"}],"cr26":{"type":"Rev5","ocrOverdue":false,"valid":true,"findings":[{"level":"warning","message":"no UEI number; include it if you have one","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no business category listed","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no trust center link; CR26 requires one with access instructions","rule":"CDS-CSO-UTC"},{"level":"warning","message":"no link to secure configuration guidance","rule":"SCG-CSO-RSC"},{"level":"warning","message":"no next Ongoing Certification Report date","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no service list; CR26 requires the services in scope","rule":"CDS-CSO-SVC"},{"level":"warning","message":"no documentation overview (repositories) listed","rule":"CDS-CSO-PUB"}],"assessor":"Schellman Compliance, LLC"},"sponsor":"22-019","trustCenterCheck":null}