{"id":"FR1935661915","name":"WalkMe DAP","provider":"WalkMe, Inc","providerSlug":"walkme-inc","status":"Agency In Process","impact":"Moderate","authType":"Agency","serviceModel":["SaaS"],"deployment":"Public Cloud","businessFunctions":["Customer Relations Management (CRM)","Customer Service","Cybersecurity & Risk Management","Data Management","Education & Training","Finance","Fleet Management","Grant Management","Human Resources","Travel Management"],"assessor":"Coalfire Systems, Inc.","assessorId":"138514","smallBusiness":false,"website":"https://www.walkme.com/","description":"WalkMe maximizes and accelerates the impact of your digital transformation strategy by driving user adoption of your digital assets. Leverage WalkMe’s Digital Adoption Platform to constantly identify gaps and problem areas, and drive users to success, codelessly, and without changes to your underlying platforms.The WalkMe Digital Adoption Platform (DAP) system adapts software and websites to meet the needs of employees, customers & citizens. The WalkMe DAP system creates a consistent user experience, streamlining productivity and engagement while reducing costs.  The WalkMe FedRAMP offering is specific to federal customers and is built on a dedicated government environment. \n","logo":"https://www.fedramp.gov/assets/img/logos/CSP_logos/WalkMe%20Logo.png","inMarketplace":true,"agencies":[],"reuseCount":0,"leverages":[],"leveragedBy":[],"timeline":[{"date":"2024-09-11","to":"FedRAMP Ready","certType":"Rev5"},{"date":"2025-10-02","to":"Agency Authorization In Process","certType":"Rev5"}],"cr26":{"type":"Rev5","ocrOverdue":false,"valid":true,"findings":[{"level":"warning","message":"no business category listed","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no trust center link; CR26 requires one with access instructions","rule":"CDS-CSO-UTC"},{"level":"warning","message":"no link to secure configuration guidance","rule":"SCG-CSO-RSC"},{"level":"warning","message":"no next Ongoing Certification Report date","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no service list; CR26 requires the services in scope","rule":"CDS-CSO-SVC"},{"level":"warning","message":"no documentation overview (repositories) listed","rule":"CDS-CSO-PUB"}],"assessor":"Coalfire Systems, Inc."},"trustCenterCheck":null}