{"id":"FR2213647361","name":"Talkdesk CX Cloud™ Government Edition","provider":"Talkdesk","providerSlug":"talkdesk","status":"FedRAMP Authorized","impact":"Moderate","authType":"Agency","authDate":"2025-06-03","serviceModel":["SaaS"],"deployment":"Government Community Cloud","businessFunctions":["Collaboration","Communication","Contact Center","Customer Relations Management (CRM)","Customer Service"],"assessor":"Schellman Compliance, LLC","assessorId":"136571","smallBusiness":false,"website":"https://www.talkdesk.com/call-center-solutions/government-education/government/","description":"Talkdesk CX Cloud™ Government Edition is a cloud native, browser-based, SaaS contact center platform that enables government institutions to deliver modern customer service, increase efficiencies, reduce costs, and innovate with technology to better meet their mission. Included in Talkdesk CX Cloud™ Government Edition is voice engagement including orchestration and routing; agent workspace as a single pane of glass for conversational context; quality management to evaluate agent interactions; workforce management to forecast, plan and develop staff schedules; standard and custom reporting with bespoke and granular access to data and dashboards; and BYOC (bring your own carrier) capabilities.","logo":"https://www.fedramp.gov/assets/img/logos/CSP_logos/Talkdesk%20Logo.png","inMarketplace":true,"agencies":["22-005-06"],"reuseCount":0,"leverages":["AGENCYAMAZONEW","FR2016131254","FR1812058188","FR1805751477","F1206081364","FR2122150307","F1512167750","FR1919071020A","FR1814276801"],"leveragedBy":[],"timeline":[{"date":"2024-09-30","to":"Agency Authorization In Process","certType":"Rev5"},{"date":"2025-02-03","to":"FedRAMP In Process","certType":"Rev5"},{"date":"2025-06-03","to":"FedRAMP Certified","certType":"Rev5"}],"cr26":{"type":"Rev5","ocrOverdue":false,"valid":true,"findings":[{"level":"warning","message":"no business category listed","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no trust center link; CR26 requires one with access instructions","rule":"CDS-CSO-UTC"},{"level":"warning","message":"no link to secure configuration guidance","rule":"SCG-CSO-RSC"},{"level":"warning","message":"no next Ongoing Certification Report date","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no service list; CR26 requires the services in scope","rule":"CDS-CSO-SVC"},{"level":"warning","message":"no documentation overview (repositories) listed","rule":"CDS-CSO-PUB"}],"assessor":"Schellman Compliance, LLC"},"sponsor":"22-005-06","trustCenterCheck":null}