{"id":"FR2310974411","name":"PagerDuty Operations Cloud","provider":"PagerDuty","providerSlug":"pagerduty","status":"FedRAMP Authorized","impact":"Low","authType":"Agency","authDate":"2025-03-10","serviceModel":["SaaS"],"deployment":"Public Cloud","businessFunctions":["Customer Service","Development Tools","Operations Management","System Administration"],"assessor":"Fortreum, LLC","assessorId":"201664","smallBusiness":false,"website":"PagerDuty.com","description":"The PagerDuty Operations Cloud is a comprehensive platform that enables automated detection, diagnosis, and response to a wide range of events, including customer support alerts, suspicious or abnormal behavior, system disruptions, and performance-impacting incidents. By leveraging advanced event orchestration and intelligent aggregation features, PagerDuty enhances the signal-to-noise ratio, allowing organizations to prioritize critical alerts while minimizing distractions from less significant events.\n\nWith automated actions, the platform can trigger predefined workflows before human intervention is needed, accelerating resolution times and ensuring seamless incident management. On-call scheduling capabilities ensure continuous 24/7 coverage of critical activities, empowering teams to swiftly triage events, including customer support tickets, system alerts, and operational disruptions, and effectively mobilize the appropriate responders to manage incident resolution and recovery. Real-time status updates and external-facing status pages keep stakeholders informed throughout the resolution process. \n\n","logo":"https://www.fedramp.gov/assets/img/logos/CSP_logos/PagerDuty%20Logo.png","inMarketplace":true,"agencies":["22-022-01","22-036"],"reuseCount":1,"leverages":["AGENCYAMAZONEW","FR1834740315","FR1812058188","F1206081364","FR2120962552","F1508207205","FR1823447014","FR1809360201","FR1918740338"],"leveragedBy":["FR2527132001","FR2421035110","FR1823368486","FR2510664395","FR2311345531","FR2502963317","FR2406453618","F1605027892","FR2113557839","FR1825941347A"],"timeline":[{"date":"2023-07-18","to":"Agency Authorization In Process","certType":"Rev5"},{"date":"2024-03-23","to":"FedRAMP In Process","certType":"Rev5"},{"date":"2025-03-10","to":"FedRAMP Certified","certType":"Rev5"}],"cr26":{"type":"Rev5","ocrOverdue":false,"valid":true,"findings":[{"level":"warning","message":"no business category listed","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no trust center link; CR26 requires one with access instructions","rule":"CDS-CSO-UTC"},{"level":"warning","message":"no link to secure configuration guidance","rule":"SCG-CSO-RSC"},{"level":"warning","message":"no next Ongoing Certification Report date","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no service list; CR26 requires the services in scope","rule":"CDS-CSO-SVC"},{"level":"warning","message":"no documentation overview (repositories) listed","rule":"CDS-CSO-PUB"}],"assessor":"Fortreum, LLC"},"sponsor":"22-036","trustCenterCheck":null}