{"id":"FR2325657620","name":"Storm Cloud Contact Center","provider":"Content Guru","providerSlug":"content-guru","status":"FedRAMP Authorized","impact":"High","authType":"Agency","authDate":"2025-03-20","serviceModel":["SaaS"],"deployment":"Government Community Cloud","businessFunctions":["Collaboration","Communication","Contact Center","Customer Relations Management (CRM)","Customer Service"],"assessor":"Fortreum, LLC","assessorId":"201664","smallBusiness":false,"website":"contentguru.com/en-us","description":"Content Guru's cloud contact center solution, storm, delivers a single-stack, end-to-end customer experience solution, providing not just the essentials of CCaaS (Contact Center as a Service), but a seamless customer journey. Content Guru brings together different channels of communication in a single platform, allowing federal agencies to focus on delivering outstanding citizen experiences.\n \nAs well as its core CCaaS capabilities, storm includes cutting-edge CRM, powerful reporting and analytics tools, workforce engagement management, customized audio conferencing for command control applications, unified communications, and deep API integrations. With all the data stored securely in one customer data platform, government agencies can easily turn insight into actions.\n \nThese powerful capabilities are supported by AI-driven Intelligent Automation and delivered with a minimum of 99.999% reliability – allowing Federal government agency customers to benefit from a hyper-scale, agile solution.","logo":"https://www.fedramp.gov/assets/img/logos/CSP_logos/ContentGuru%20Logo.png","inMarketplace":true,"agencies":["22-042"],"reuseCount":0,"leverages":["FR1805751477","F1206081364","F1209051525"],"leveragedBy":[],"timeline":[{"date":"2023-08-16","to":"Agency Authorization In Process","certType":"Rev5"},{"date":"2024-08-20","to":"FedRAMP In Process","certType":"Rev5"},{"date":"2025-03-20","to":"FedRAMP Certified","certType":"Rev5"}],"cr26":{"type":"Rev5","ocrOverdue":false,"valid":true,"findings":[{"level":"warning","message":"no business category listed","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no trust center link; CR26 requires one with access instructions","rule":"CDS-CSO-UTC"},{"level":"warning","message":"no link to secure configuration guidance","rule":"SCG-CSO-RSC"},{"level":"warning","message":"no next Ongoing Certification Report date","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no service list; CR26 requires the services in scope","rule":"CDS-CSO-SVC"},{"level":"warning","message":"no documentation overview (repositories) listed","rule":"CDS-CSO-PUB"}],"assessor":"Fortreum, LLC"},"sponsor":"22-042","trustCenterCheck":null}