{"id":"FR2332852130","name":"Mindful by Medallia","provider":"Medallia Inc.","providerSlug":"medallia-inc","status":"FedRAMP Authorized","impact":"Moderate","authType":"Agency","authDate":"2025-04-09","serviceModel":["SaaS"],"deployment":"Government Community Cloud","businessFunctions":["Contact Center"],"assessor":"Kratos","assessorId":"137255","smallBusiness":false,"website":"https://www.medallia.com/products/mindful/","description":"Mindful by Medallia allows a person to receive a callback at a later time and connect them with an available agency representative.\n\nAgency experience - Agencies will use Mindful Callback as part of their contact center experience when engaging externally with citizens or internally between organization groups.\n\nFederal Data - A phone number (at a minimum) is needed to complete a callback. Optionally, an agency can send us a contact center ID number with each callback. When we reconnect the citizen with the agency contact center, we can provide the ID back to them which allows the agency to look up data in their systems for the citizen interaction. ","logo":"https://www.fedramp.gov/assets/img/logos/CSP_logos/Medallia%20Logo2.png","inMarketplace":true,"agencies":["22-027-01"],"reuseCount":0,"leverages":["F1603047866","FR1711262842","F1512167750","FR1809360201"],"leveragedBy":["FR2504148525"],"timeline":[{"date":"2023-08-29","to":"Agency Authorization In Process","certType":"Rev5"},{"date":"2024-09-11","to":"FedRAMP In Process","certType":"Rev5"},{"date":"2025-04-09","to":"FedRAMP Certified","certType":"Rev5"}],"cr26":{"type":"Rev5","ocrOverdue":false,"valid":true,"findings":[{"level":"warning","message":"no UEI number; include it if you have one","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no business category listed","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no trust center link; CR26 requires one with access instructions","rule":"CDS-CSO-UTC"},{"level":"warning","message":"no link to secure configuration guidance","rule":"SCG-CSO-RSC"},{"level":"warning","message":"no next Ongoing Certification Report date","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no service list; CR26 requires the services in scope","rule":"CDS-CSO-SVC"},{"level":"warning","message":"no documentation overview (repositories) listed","rule":"CDS-CSO-PUB"}],"assessor":"Kratos"},"sponsor":"22-027-01","trustCenterCheck":null}