{"id":"FR2503350987","name":"Artera Harmony Federal Edition","provider":"Artera","providerSlug":"artera","status":"FedRAMP Authorized","impact":"High","authType":"Agency","authDate":"2026-05-19","serviceModel":["SaaS"],"deployment":"Government Community Cloud","businessFunctions":["Communication","Contact Center","Customer Relations Management (CRM)","Health & Wellness"],"assessor":"Schellman Compliance, LLC","assessorId":"136571","smallBusiness":false,"website":"https://artera.io/","description":"Artera Harmony Federal Edition, powered by its advanced virtual agents, is a comprehensive suite of patient communication tools that transform patient experience through voice, text, and web. Integrating directly into the agency healthcare system's tech stack, including EHRs and third-party vendors, Artera Harmony Federal Edition supports the entire patient journey. The secure platform improves patient engagement by:\n* Automating inbound and outbound communications to streamline critical workflows like pre-visit preparations, post-appointment follow-ups, prescription refills, and ongoing care coordination.\n* Triaging patient inquiries 24/7 and automating administrative tasks, which reduces the burden on front-desk staff and boosts operational efficiency.\n* Providing federal agency personnel with anywhere access to manage conversation workflows, customize communication templates, and oversee all patient communications.\n* Integrating into patients' native phone, SMS/text, and email applications for a truly seamless experience.\n\nIn addition to pursuing FedRAMP High Authorization, Artera’s best-in-class InfoSec approach keeps data safe, compliant and built for healthcare. Artera Harmony Federal Edition, including virtual agents, meets top industry standards – SOC 2 Type 2, HITRUST Certified and is HIPAA compliant. \n\nArtera Harmony Federal Edition is brought to you by Artera Government Solutions, an Artera business unit. Artera is trusted by 900+ provider organizations to engage 100 million patients annually. \n\nLearn more at https://artera.io/federal-healthcare-communication/. \n","logo":"https://www.fedramp.gov/assets/img/logos/CSP_logos/Artera%20Logo.png","inMarketplace":true,"agencies":["22-036"],"reuseCount":0,"leverages":[],"leveragedBy":[],"timeline":[{"date":"2025-07-28","to":"Agency Authorization In Process","certType":"Rev5"},{"date":"2026-03-05","to":"FedRAMP In Process","certType":"Rev5"},{"date":"2026-05-19","to":"FedRAMP Certified","certType":"Rev5"}],"cr26":{"type":"Rev5","ocrOverdue":false,"valid":true,"findings":[{"level":"warning","message":"no business category listed","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no trust center link; CR26 requires one with access instructions","rule":"CDS-CSO-UTC"},{"level":"warning","message":"no link to secure configuration guidance","rule":"SCG-CSO-RSC"},{"level":"warning","message":"no next Ongoing Certification Report date","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no service list; CR26 requires the services in scope","rule":"CDS-CSO-SVC"},{"level":"warning","message":"no documentation overview (repositories) listed","rule":"CDS-CSO-PUB"}],"assessor":"Schellman Compliance, LLC"},"sponsor":"22-036","trustCenterCheck":null}