{"id":"FR2533435144","name":"Configurable Case Management Application Platform (CMAP)","provider":"Syneren Technologies Corporation","providerSlug":"syneren-technologies-corporation","status":"FedRAMP Authorized","impact":"20x Low","authType":"Program","authDate":"2025-09-30","serviceModel":["PaaS","SaaS"],"deployment":"Hybrid Cloud","businessFunctions":["Analytics","Collaboration","Contact Center","Content Management System (CMS)","Customer Relations Management (CRM)","Data Management","Development Tools","Human Resources","Law Enforcement"],"assessor":"Kompleye","assessorId":"201591","smallBusiness":true,"website":"syneren.com","description":"Syneren has developed the Configurable Case Management Application Platform (CMAP) which is a powerful, no-code/low-code platform with AI/ML, that streamlines systems from request submission to approval with real-time insights, custom reports, and smart navigation tools for effortless control. \n\nIt is a completely configurable Microservices architecture-based solution with a robust, secure and scalable software framework.\n\nCMAP provides to the agencies an AI/ML, RPA chatbot integrated business process automation and low-code, no-code platform to deploy modernized applications at the speed of the mission. CMAP offers Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS) functionality which empowers client organizations to seamlessly design, automate, track, analyze and report on their mission critical operations, while meeting with stringent FedRAMP security standards. CMAP significantly increases efficiency, productivity and fosters collaboration and transparency while reducing manual tasks. CMAP can be used to efficiently build, enhance and maintain applications in various use cases including law enforcement, finance, logistics, contracts, acquisitions, case management, human resources, IT Service Management, etc.","logo":"https://www.fedramp.gov/assets/img/logos/CSP_logos/CMAP%20Logo.png","inMarketplace":true,"agencies":["22-092"],"reuseCount":0,"leverages":[],"leveragedBy":[],"timeline":[{"date":"2025-09-05","to":"Initial Program Review","certType":"20x Pilot"},{"date":"2025-09-18","to":"Final Program Review","certType":"20x Pilot"},{"date":"2025-09-30","to":"FedRAMP Certified","certType":"20x Pilot"}],"cr26":{"type":"Rev5","ocrOverdue":false,"valid":true,"findings":[{"level":"warning","message":"no business category listed","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no trust center link; CR26 requires one with access instructions","rule":"CDS-CSO-UTC"},{"level":"warning","message":"no link to secure configuration guidance","rule":"SCG-CSO-RSC"},{"level":"warning","message":"no next Ongoing Certification Report date","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no service list; CR26 requires the services in scope","rule":"CDS-CSO-SVC"},{"level":"warning","message":"no documentation overview (repositories) listed","rule":"CDS-CSO-PUB"}],"assessor":"Kompleye"},"sponsor":"22-092","trustCenterCheck":null}