{"id":"FR2606141075","name":"Entratus Conversational AI Platform","provider":"Entratus","providerSlug":"entratus","status":"FedRAMP Authorized","impact":"20x Moderate","authType":"Program","authDate":"2026-05-06","serviceModel":["SaaS"],"deployment":"Public Cloud","businessFunctions":["Collaboration","Communication","Contact Center","Customer Service"],"assessor":"A-LIGN Compliance and Security, Inc. dba A-LIGN","assessorId":"138665","smallBusiness":false,"website":"https://www.entratus.us/","description":"Our cloud-based platform enables organizations to build and deploy intelligent virtual assistants capable of:\n\nMulti-Channel Engagement: Natural language conversations via voice, web, and SMS channels with seamless handoff capabilities.\nFlexible API Integration: Connect to various data sources and third-party systems for real-time information retrieval and processing.\nCompliance-First Architecture: Built-in audit trails, conversation recording transcript generation, and comprehensive logging for regulatory requirements.\nScalable Multi-Tenant Infrastructure: Supporting enterprise, government agencies, and commercial applications.\n\nSecurity & Compliance Features\n\nEnd-to-end encryption for all data in transit and at rest.\nComprehensive audit logging of all system interactions and decision chains.\nRole-based access control with multi-factor authentication.\nAutomated quality assurance through scorecard systems.\nHuman-in-the-loop oversight capabilities.\n\nPlatform Capabilities\n\nCustom AI agent development for specific business processes.\nIntegration with public APIs (e.g., insurance quoting).\nWorkflow automation and intelligent routing.\nReal-time transcription and analytics.\nBias monitoring and performance evaluation tools.\n\nOur platform provides organizations with the tools to create transparent, auditable, and efficient AI-powered customer interactions while maintaining strict security and compliance standards required for sensitive data handling.","logo":"https://www.fedramp.gov/assets/img/logos/CSP_logos/Entratus%20Logo2.png","inMarketplace":true,"agencies":["22-092"],"reuseCount":0,"leverages":[],"leveragedBy":[],"timeline":[{"date":"2025-12-02","to":"Initial Program Review","certType":"20x Pilot"},{"date":"2026-05-06","to":"FedRAMP Certified","certType":"20x Pilot"}],"cr26":{"type":"Rev5","ocrOverdue":false,"valid":true,"findings":[{"level":"warning","message":"no UEI number; include it if you have one","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no business category listed","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no trust center link; CR26 requires one with access instructions","rule":"CDS-CSO-UTC"},{"level":"warning","message":"no link to secure configuration guidance","rule":"SCG-CSO-RSC"},{"level":"warning","message":"no next Ongoing Certification Report date","rule":"CDS-CSO-PUB"},{"level":"warning","message":"no service list; CR26 requires the services in scope","rule":"CDS-CSO-SVC"},{"level":"warning","message":"no documentation overview (repositories) listed","rule":"CDS-CSO-PUB"}],"assessor":"A-LIGN Compliance and Security, Inc. dba A-LIGN"},"sponsor":"22-092","trustCenterCheck":null}