FedRAMP Trust Center Index

NICE CXone

NiCE CXone

No trust center linked in FedRAMP's data as of Nov 2, 2026. TrustBox builds and hosts trust centers for FedRAMP providers. Get started

FedRAMP Marketplace listing · Provider website · JSON

NiCE CXone is a FedRAMP Moderate cloud contact center platform that empowers U.S. federal, state, local, and tribal governments, research institutions, and contractors to deliver modern, secure, and citizen-centric service experiences. By unifying omnichannel engagement, AI, analytics, and workforce optimization, it helps agencies improve responsiveness, efficiency, and trust. Key Capabilities: Unified Citizen Engagement Platform Streamline operations with a single platform that combines advanced routing, centralized administration, and compliant recording. Visual scripting tools reduce…

Facts

FedRAMP ID
FR1704655535
Status
FedRAMP Authorized
Impact level
Moderate
Authorization path
Agency
Authorized
Apr 9, 2018
Service model
SaaS
Deployment
Public Cloud
Assessor
A-LIGN Compliance and Security, Inc. dba A-LIGN
Initial authorizing agency
United States Army

CR26 trust center

Package
FedRAMP Rev5
Trust center
Not listed
Next ongoing report
Not stated
Schema check
Passes FedRAMP's schema

Gaps found

  • No UEI number; include it if you have one CDS-CSO-PUB
  • No business category listed CDS-CSO-PUB
  • No trust center link; CR26 requires one with access instructions CDS-CSO-UTC
  • No link to secure configuration guidance SCG-CSO-RSC
  • No next Ongoing Certification Report date CDS-CSO-PUB
  • No service list; CR26 requires the services in scope CDS-CSO-SVC
  • No documentation overview (repositories) listed CDS-CSO-PUB

Built on

Offerings built on NiCE CXone 1

Agencies with an ATO 12

Status history

  1. Apr 9, 2018 FedRAMP Certified Rev5
  2. Aug 22, 2017 FedRAMP In Process Rev5
  3. Nov 17, 2016 Agency Authorization In Process Rev5