FedRAMP Trust Center Index

Ivanti

Ivanti Neurons for ITSM (Formerly Service Manager)

No trust center linked in FedRAMP's data as of Nov 2, 2026. TrustBox builds and hosts trust centers for FedRAMP providers. Get started

FedRAMP Marketplace listing · Provider website · JSON

Ivanti Service Manager, powered by HEAT, helps IT teams meet today's government and user demands for effective service delivery and support. The solution, with workflow automation, mobile and integrated Voice support, enables IT teams to quickly deploy and configure a world-class service management solution. Cloud deployment is available from FedRAMP compliant AWS data centers in North America. Service Manager is designed to be the central point of contact between users, employees and the IT organization. It offers first and second line support to users, where incidents, problems or…

Facts

FedRAMP ID
FR1816364586
Status
FedRAMP Authorized
Impact level
Moderate
Authorization path
Agency
Authorized
Nov 19, 2019
Service model
SaaS
Deployment
Public Cloud
Assessor
Deloitte & Touche LLP
Initial authorizing agency
Strategic Petroleum Reserve

CR26 trust center

Package
FedRAMP Rev5
Trust center
Not listed
Next ongoing report
Not stated
Schema check
Passes FedRAMP's schema

Gaps found

  • No UEI number; include it if you have one CDS-CSO-PUB
  • No business category listed CDS-CSO-PUB
  • No trust center link; CR26 requires one with access instructions CDS-CSO-UTC
  • No link to secure configuration guidance SCG-CSO-RSC
  • No next Ongoing Certification Report date CDS-CSO-PUB
  • No service list; CR26 requires the services in scope CDS-CSO-SVC
  • No documentation overview (repositories) listed CDS-CSO-PUB

Built on

Offerings built on Ivanti Neurons for ITSM (Formerly Service Manager) 2

Agencies with an ATO 3

Status history

  1. Nov 19, 2019 FedRAMP Certified Rev5
  2. Jul 10, 2019 FedRAMP In Process Rev5
  3. Jul 10, 2019 Agency Authorization In Process Rev5
  4. Sep 5, 2018 FedRAMP Ready Rev5

More from Ivanti