eGain Suite
No trust center linked in FedRAMP's data as of Nov 2, 2026. TrustBox builds and hosts trust centers for FedRAMP providers. Get started
FedRAMP Marketplace listing · Provider website · JSON
eGain Suite is delivered as a SaaS offering using a multi-tenant Government Only cloud computing environment. It is available to federal, state, local, and tribal governments, as well as research institutions, federal contractors, government contractors. The eGain Suite includes the following applications: • eGain Chat is a real-time chat assistance to website visitors. • eGain Cobrowse allows agents to provide real-time assistance to customers. Agent can share and co-navigate HTML and JavaScript content via web browser with a customer to provide support. •…
Facts
- FedRAMP ID
- FR2023601671
- Status
- FedRAMP Authorized
- Impact level
- Moderate
- Authorization path
- Agency
- Authorized
- Dec 15, 2021
- Service model
- SaaS
- Deployment
- Government Community Cloud
- Assessor
- Emagine IT
- Initial authorizing agency
- Internal Revenue Service
CR26 trust center
- Package
- FedRAMP Rev5
- Trust center
- Not listed
- Next ongoing report
- Not stated
- Schema check
- Passes FedRAMP's schema
Gaps found
- No UEI number; include it if you have one CDS-CSO-PUB
- No business category listed CDS-CSO-PUB
- No trust center link; CR26 requires one with access instructions CDS-CSO-UTC
- No link to secure configuration guidance SCG-CSO-RSC
- No next Ongoing Certification Report date CDS-CSO-PUB
- No service list; CR26 requires the services in scope CDS-CSO-SVC
- No documentation overview (repositories) listed CDS-CSO-PUB
Built on
Agencies with an ATO 2
Status history
- Dec 15, 2021 FedRAMP Certified Rev5
- Jun 3, 2021 FedRAMP In Process Rev5
- Jun 3, 2021 Agency Authorization In Process Rev5