Genesys Cloud CX
No trust center linked in FedRAMP's data as of Nov 2, 2026. TrustBox builds and hosts trust centers for FedRAMP providers. Get started
FedRAMP Marketplace listing · Provider website · JSON
Genesys Cloud™ is an AI-powered experience orchestration platform with a full suite of omnichannel contact center capabilities, built-in workforce engagement management (WEM) and artificial intelligence (AI). It is available to the public, federal, state, local, and tribal governments, as well as research institutions, federal contractors and government contractors. Features and capabilities include: All-in-One open platform - Genesys Cloud is a multi-tenant SaaS offering with a comprehensive set of native Contact Center-as-a-Service (CCaaS) product capabilities built on a single platform…
Facts
- FedRAMP ID
- FR2131766015
- Status
- FedRAMP Authorized
- Impact level
- Moderate
- Authorization path
- Agency
- Authorized
- Jun 26, 2023
- Service model
- SaaS
- Deployment
- Public Cloud
- Assessor
- Coalfire Systems, Inc.
- Initial authorizing agency
- Small Business Administration
CR26 trust center
- Package
- FedRAMP Rev5
- Trust center
- Not listed
- Next ongoing report
- Not stated
- Schema check
- Passes FedRAMP's schema
Gaps found
- No business category listed CDS-CSO-PUB
- No trust center link; CR26 requires one with access instructions CDS-CSO-UTC
- No link to secure configuration guidance SCG-CSO-RSC
- No next Ongoing Certification Report date CDS-CSO-PUB
- No service list; CR26 requires the services in scope CDS-CSO-SVC
- No documentation overview (repositories) listed CDS-CSO-PUB
Built on
- AWS US East/West Amazon
- Government Community Cloud ServiceNow
- New Relic New Relic
- Okta IDaaS Regulated Cloud Okta
- Salesforce Government Cloud Plus Salesforce
- Sumo Logic Sumo Logic
Agencies with an ATO 14
- Administration for Children & Families
- Centers for Disease Control and Prevention
- Centers for Medicare & Medicaid Services
- Department of Labor
- Department of the Navy
- Department of Veterans Affairs
- Environmental Protection Agency
- Federal Deposit Insurance Corporation
- Federal Emergency Management Agency
- Federal Student Aid
- Food and Drug Administration
- General Services Administration
- Small Business Administration Initial
- United States Patent and Trademark Office
Status history
- Jun 26, 2023 FedRAMP Certified Rev5
- Nov 17, 2022 FedRAMP In Process Rev5
- Apr 19, 2022 Agency Authorization In Process Rev5