Cloud Contact Center
No trust center linked in FedRAMP's data as of Nov 2, 2026. TrustBox builds and hosts trust centers for FedRAMP providers. Get started
FedRAMP Marketplace listing · Provider website · JSON
Lumen Cloud Contact Center provides enterprise-grade contact center services in a secure cloud-based Contact Center-as-a-Service (CCaaS) solution with a predictable operational expense (OpEx) consumption model. The Lumen Cloud Contact Center solution is designed to meet the unique needs of federal agencies, combining a customizable feature set with deep industry expertise and proven best practices, in a turnkey cloud contact center. The Lumen Cloud Contact Center solution unifies customer and agent interactions across channels, delivering a dynamic, personalized digital experience with…
Facts
- FedRAMP ID
- FR2229642430
- Status
- FedRAMP Authorized
- Impact level
- Moderate
- Authorization path
- Agency
- Authorized
- Apr 30, 2025
- Service model
- SaaS
- Deployment
- Public Cloud
- Assessor
- Schellman Compliance, LLC
- Initial authorizing agency
- Federal Election Commission
CR26 trust center
- Package
- FedRAMP Rev5
- Trust center
- Not listed
- Next ongoing report
- Not stated
- Schema check
- Passes FedRAMP's schema
Gaps found
- No UEI number; include it if you have one CDS-CSO-PUB
- No business category listed CDS-CSO-PUB
- No trust center link; CR26 requires one with access instructions CDS-CSO-UTC
- No link to secure configuration guidance SCG-CSO-RSC
- No next Ongoing Certification Report date CDS-CSO-PUB
- No service list; CR26 requires the services in scope CDS-CSO-SVC
- No documentation overview (repositories) listed CDS-CSO-PUB
Built on
- AWS US East/West Amazon
- Duo Federal Duo Security (a Cisco Company)
- Government Community Cloud ServiceNow
- Qualys Cloud Platform Qualys
Agencies with an ATO 1
- Federal Election Commission Initial
Status history
- Apr 30, 2025 FedRAMP Certified Rev5
- Jun 11, 2024 FedRAMP In Process Rev5
- Feb 21, 2023 Agency Authorization In Process Rev5