Freshworks for Government
Not yet on the Marketplace listing · Provider website · JSON
Freshservice, by Freshworks for Government, is the AI-powered, unified service operations platform that is fast to deploy, intuitive to use, and enables every employee to be more productive. Freshservice offers powerful governance and scale, without the operational drag of legacy platforms. This is a critical requirement for federal agencies navigating ever-changing and demanding missions. Some highlights of the Freshservice solution include but are not limited to: Freshservice ITSM – A comprehensive IT Service Management solution built on ITIL best practices, unifying incident, problem,…
Facts
- FedRAMP ID
- FWGOV
- Status
- FedRAMP 20x package published
- Impact level
- Not yet listed
- Authorization path
- Program
- Service model
- SaaS
- Deployment
- Government-Only Cloud
- Assessor
- A-LIGN
CR26 trust center
- Package
- FedRAMP 20x
- Trust center
- trust.freshworks.com/product/freshservice/fedramp-certification-package-overview
Trust center · public - Last check
- Answered HTTP 200, 263 ms, Nov 2, 2026
- Next ongoing report
- Oct 1, 2026 (date has passed)
- Schema check
- Passes FedRAMP's schema
Gaps found
- No link to secure configuration guidance SCG-CSO-RSC
- Next Ongoing Certification Report date is in the past CDS-CSO-PUB
- No documentation overview (repositories) listed CDS-CSO-PUB