FedRAMP Trust Center Index

MAXIMUS Inc.

Maximus Intelligent Virtual Assistant (MIVA) (formerly MIA)

No trust center linked in FedRAMP's data as of Nov 2, 2026. TrustBox builds and hosts trust centers for FedRAMP providers. Get started

FedRAMP Marketplace listing · Provider website · JSON

The Maximus Intelligent Virtual Assistant (MIVA) is a turn-key FedRAMP-authorized SaaS solution that replaces traditional touchtone and directed dialog speech IVRs at the front-end of contact centers. MIVA uses a combination of artificial intelligence (AI) and human understanding to interact conversationally with callers. MIVA applications are built to support government-specific requirements, including status updates for applications and accounts, call routing, and FAQs. Callers can receive self-service information via voice, email, and text messages. MIVA integrates will all major…

Facts

FedRAMP ID
FR1728351539
Status
FedRAMP Authorized
Impact level
Moderate
Authorization path
Agency
Authorized
Apr 9, 2019
Service model
SaaS
Deployment
Government Community Cloud
Assessor
Coalfire Systems, Inc.
Initial authorizing agency
United States Citizenship and Immigration Services

CR26 trust center

Package
FedRAMP Rev5
Trust center
Not listed
Next ongoing report
Not stated
Schema check
Passes FedRAMP's schema

Gaps found

  • No UEI number; include it if you have one CDS-CSO-PUB
  • No business category listed CDS-CSO-PUB
  • No trust center link; CR26 requires one with access instructions CDS-CSO-UTC
  • No link to secure configuration guidance SCG-CSO-RSC
  • No next Ongoing Certification Report date CDS-CSO-PUB
  • No service list; CR26 requires the services in scope CDS-CSO-SVC
  • No documentation overview (repositories) listed CDS-CSO-PUB

Built on

Offerings built on Maximus Intelligent Virtual Assistant (MIVA) (formerly MIA) 1

Agencies with an ATO 3

Status history

  1. Apr 9, 2019 FedRAMP Certified Rev5
  2. Oct 31, 2018 FedRAMP In Process Rev5
  3. Dec 1, 2017 FedRAMP Ready Rev5
  4. Jul 14, 2017 Agency Authorization In Process Rev5

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