T-Metrics Cloud Contact Center (TCCC)
No trust center linked in FedRAMP's data as of Nov 2, 2026. TrustBox builds and hosts trust centers for FedRAMP providers. Get started
FedRAMP Marketplace listing · Provider website · JSON
T-Metrics' Cloud Omnichannel Contact Center (CCaaS) solution provides Federal agencies with a secure, customizable, highly flexible, low-risk, and scalable option to improve the experiences of interactions with their constituents. Federal agencies looking to modernize their legacy premises-based contact centers now have a choice to migrate at their pace without compromising security. Building on two decades of innovation and security, T-Metrics’ CCaaS solution is the only single omnichannel contact center in the market that meets both the robust FedRAMP security standards for cloud…
Facts
- FedRAMP ID
- FR1730842236
- Status
- FedRAMP Authorized
- Impact level
- Moderate
- Authorization path
- Agency
- Authorized
- Mar 31, 2023
- Service model
- SaaS
- Deployment
- Government Community Cloud
- Initial authorizing agency
- United States Equal Employment Opportunity Commission
- Small business
- Yes
CR26 trust center
- Package
- FedRAMP Rev5
- Trust center
- Not listed
- Next ongoing report
- Not stated
- Schema check
- Passes FedRAMP's schema
Gaps found
- No business category listed CDS-CSO-PUB
- No trust center link; CR26 requires one with access instructions CDS-CSO-UTC
- No link to secure configuration guidance SCG-CSO-RSC
- No next Ongoing Certification Report date CDS-CSO-PUB
- No service list; CR26 requires the services in scope CDS-CSO-SVC
- No documentation overview (repositories) listed CDS-CSO-PUB
Built on
- AWS US East/West Amazon
- Microsoft 365 Government Community Cloud & Supporting Services Microsoft
- Oracle Service Cloud (OSvC) Oracle
- Skyhigh Security Service Edge (SSE) Government Cloud Services (Cloud Access Security Broker (CASB) & Secure Web Gateway (SWG) for Cloud) Skyhigh Security
- Tenable Government Solutions Tenable Public Sector (TPS)
Agencies with an ATO 3
Status history
- Mar 31, 2023 FedRAMP Certified Rev5
- Oct 11, 2022 FedRAMP In Process Rev5
- Mar 2, 2022 Agency Authorization In Process Rev5