Oracle Service Cloud (OSvC)
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FedRAMP Marketplace listing · Provider website · JSON
The Oracle Service Cloud is Oracle's premier Software as a Service (SaaS) solution providing the industry's best in class customer service platform for enterprise customers. Oracle Service Cloud is deployed onto a robust, secure infrastructure hosting Oracle's patented CX software applications in an environment accredited to FedRAMP-Moderate specifications. The Oracle Service Cloud leverages a fault-tolerant core application framework offering flexible add-on modules providing customers with a customizable, out-of-the-box feature set to support both customer-facing and customer service…
Facts
- FedRAMP ID
- F1206061351
- Status
- FedRAMP Authorized
- Impact level
- Moderate
- Authorization path
- JAB
- Authorized
- Dec 5, 2014
- Service model
- IaaS, PaaS, SaaS
- Deployment
- Government Community Cloud
- Assessor
- Coalfire Systems, Inc.
- Initial authorizing agency
- Customs and Border Protection
CR26 trust center
- Package
- FedRAMP Rev5
- Trust center
- Not listed
- Next ongoing report
- Not stated
- Schema check
- Passes FedRAMP's schema
Gaps found
- No UEI number; include it if you have one CDS-CSO-PUB
- No business category listed CDS-CSO-PUB
- No trust center link; CR26 requires one with access instructions CDS-CSO-UTC
- No link to secure configuration guidance SCG-CSO-RSC
- No next Ongoing Certification Report date CDS-CSO-PUB
- No service list; CR26 requires the services in scope CDS-CSO-SVC
- No documentation overview (repositories) listed CDS-CSO-PUB
Offerings built on Oracle Service Cloud (OSvC) 1
- T-Metrics Cloud Contact Center (TCCC) T-Metrics, Inc.
Agencies with an ATO 4
Status history
- Dec 5, 2014 FedRAMP Certified Rev5
- Sep 13, 2013 JAB Review Rev5