Zendesk Customer Support and Help Desk Platform
No trust center linked in FedRAMP's data as of Nov 2, 2026. TrustBox builds and hosts trust centers for FedRAMP providers. Get started
FedRAMP Marketplace listing · Provider website · JSON
Zendesk is a cloud-based customer service platform, designed for companies that want to build customer relationships that are more meaningful, personal, and productive. Zendesk strives to bring businesses and customers closer together by enabling companies to provide great support and mature with self-service and proactive engagement. It is designed to be easy to use, customize, and scale.
Facts
- FedRAMP ID
- FR1821856903
- Status
- FedRAMP Authorized
- Impact level
- LI-SaaS
- Authorization path
- Agency
- Authorized
- May 14, 2020
- Service model
- SaaS
- Deployment
- Public Cloud
- Assessor
- Schellman Compliance, LLC
- Initial authorizing agency
- General Services Administration
CR26 trust center
- Package
- FedRAMP Rev5
- Trust center
- Not listed
- Next ongoing report
- Not stated
- Schema check
- Passes FedRAMP's schema
Gaps found
- No UEI number; include it if you have one CDS-CSO-PUB
- No business category listed CDS-CSO-PUB
- No trust center link; CR26 requires one with access instructions CDS-CSO-UTC
- No link to secure configuration guidance SCG-CSO-RSC
- No next Ongoing Certification Report date CDS-CSO-PUB
- No service list; CR26 requires the services in scope CDS-CSO-SVC
- No documentation overview (repositories) listed CDS-CSO-PUB
Built on
Offerings built on Zendesk Customer Support and Help Desk Platform 34
- AchieveIt AchieveIt Online, LLC
- Atom Power, Inc - ATOM EVSE ATOM EVSE
- BLINK GOV BLINK CHARGING
- Casepoint Government Casepoint LLC
- Caveonix Caveonix, Inc.
- CirrusMD Virtual Health Chat for Government CirrusMD
- Civis Platform Civis Analytics, Inc.
- Cloudflare for Government - High Cloudflare
- Cofense PhishMe Cofense
- Datadog for Government Datadog, Inc.
- ESChat San Luis Aviation, Inc.
- General Support System (GSS) GDC Integration, Inc.
- HackerOne Continuous Security Testing Platform HackerOne
- iboss Government Cloud Platform (IGCP) iBoss
- ID.me Identity Gateway ID.me
- KnowBe4 Platform KnowBe4, Inc.
- Lucid GovSuite Lucid Software, Inc.
- Masterworks Cloud Platform Aurigo Software Technologies, Inc.
- On-Demand Security Testing Platform Synack
- ONE – Security Service Edge (SSE) – CASB/DLP/SWG/ZTNA/RBI Forcepoint
- OrbusInfinity Government Orbus Software
- PowerCore™ (PC-GOV) Power Settlements Consulting and Software, LLC (PSCS), a subsidiary of Yes Energy, LLC
- Questionmark Government QuestionMark
- Rave Safety Platform Rave Mobile Safety
- Recruitment Assessments and Video Interviewing HireVue
- S.M.A.R.T. - Federal Editions Quadient inc.
- Silo Authentic8, Inc.
- Somnoware Somnoware Healthcare Systems
- Spider Impact for Government Spider Strategies
- Sumo Logic Sumo Logic
- Vyond for Government Vyond
- Wellspring Tech Transfer and IP Management Suite (WTIMS) Wellspring Worldwide, Inc.
- Wiz for U.S. Government Wiz, Inc.
- WordPress VIP Automattic, Inc.
Agencies with an ATO 5
Status history
- May 14, 2020 FedRAMP Certified Rev5
- Apr 24, 2020 FedRAMP In Process Rev5
- Jan 30, 2020 Agency Authorization In Process Rev5