Talkdesk CX Cloud™ Government Edition
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FedRAMP Marketplace listing · Provider website · JSON
Talkdesk CX Cloud™ Government Edition is a cloud native, browser-based, SaaS contact center platform that enables government institutions to deliver modern customer service, increase efficiencies, reduce costs, and innovate with technology to better meet their mission. Included in Talkdesk CX Cloud™ Government Edition is voice engagement including orchestration and routing; agent workspace as a single pane of glass for conversational context; quality management to evaluate agent interactions; workforce management to forecast, plan and develop staff schedules; standard and custom reporting…
Facts
- FedRAMP ID
- FR2213647361
- Status
- FedRAMP Authorized
- Impact level
- Moderate
- Authorization path
- Agency
- Authorized
- Jun 3, 2025
- Service model
- SaaS
- Deployment
- Government Community Cloud
- Assessor
- Schellman Compliance, LLC
- Initial authorizing agency
- Centers for Medicare & Medicaid Services
CR26 trust center
- Package
- FedRAMP Rev5
- Trust center
- Not listed
- Next ongoing report
- Not stated
- Schema check
- Passes FedRAMP's schema
Gaps found
- No business category listed CDS-CSO-PUB
- No trust center link; CR26 requires one with access instructions CDS-CSO-UTC
- No link to secure configuration guidance SCG-CSO-RSC
- No next Ongoing Certification Report date CDS-CSO-PUB
- No service list; CR26 requires the services in scope CDS-CSO-SVC
- No documentation overview (repositories) listed CDS-CSO-PUB
Built on
- AWS US East/West Amazon
- Dynatrace Platform Dynatrace
- GitHub Enterprise Cloud GitHub
- Google Services (Google Cloud Platform Products and underlying Infrastructure) Google
- Google Workspace Google
- MongoDB Atlas for Government MongoDB
- Okta IDaaS Regulated Cloud Okta
- SentinelOne Singularity Platform High SentinelOne
- Tenable Government Solutions Tenable Public Sector (TPS)
Agencies with an ATO 1
Status history
- Jun 3, 2025 FedRAMP Certified Rev5
- Feb 3, 2025 FedRAMP In Process Rev5
- Sep 30, 2024 Agency Authorization In Process Rev5