Storm Cloud Contact Center
No trust center linked in FedRAMP's data as of Nov 2, 2026. TrustBox builds and hosts trust centers for FedRAMP providers. Get started
FedRAMP Marketplace listing · JSON
Content Guru's cloud contact center solution, storm, delivers a single-stack, end-to-end customer experience solution, providing not just the essentials of CCaaS (Contact Center as a Service), but a seamless customer journey. Content Guru brings together different channels of communication in a single platform, allowing federal agencies to focus on delivering outstanding citizen experiences. As well as its core CCaaS capabilities, storm includes cutting-edge CRM, powerful reporting and analytics tools, workforce engagement management, customized audio conferencing for command control…
Facts
- FedRAMP ID
- FR2325657620
- Status
- FedRAMP Authorized
- Impact level
- High
- Authorization path
- Agency
- Authorized
- Mar 20, 2025
- Service model
- SaaS
- Deployment
- Government Community Cloud
- Assessor
- Fortreum, LLC
- Initial authorizing agency
- Department of State
CR26 trust center
- Package
- FedRAMP Rev5
- Trust center
- Not listed
- Next ongoing report
- Not stated
- Schema check
- Passes FedRAMP's schema
Gaps found
- No business category listed CDS-CSO-PUB
- No trust center link; CR26 requires one with access instructions CDS-CSO-UTC
- No link to secure configuration guidance SCG-CSO-RSC
- No next Ongoing Certification Report date CDS-CSO-PUB
- No service list; CR26 requires the services in scope CDS-CSO-SVC
- No documentation overview (repositories) listed CDS-CSO-PUB
Built on
Agencies with an ATO 1
- Department of State Initial
Status history
- Mar 20, 2025 FedRAMP Certified Rev5
- Aug 20, 2024 FedRAMP In Process Rev5
- Aug 16, 2023 Agency Authorization In Process Rev5